GXO Logistics: Locations, Services and FAQs
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What is GXO Logistics?
GXO Logistics, Inc. is a major global contract logistics company based in the United States, specialising in outsourced supply chain solutions, warehousing, and reverse logistics for well-known brands like Apple, Nike, Boeing, Verizon, Whirlpool, and Nestlé. Founded in August 2021 after being spun off from XPO, GXO now operates over 1,000 facilities in more than 30 countries and employs around 152,000 people.
The company has been actively growing its global reach. In October 2023, GXO acquired PFSweb, a U.S.-based eCommerce fulfilment platform, to strengthen its North American presence. In March 2024, GXO’s £762 million offer to acquire Wincanton PLC was supported by Wincanton’s board, aiming to expand GXO’s services in the UK’s aerospace, utilities, industrial, and healthcare sectors.
As of October 2024, GXO is considering a potential sale after receiving acquisition interest from other logistics companies. The company has appointed a financial advisor to explore options, but no final decision has been made.
GXO Logistics Locations
GXO Logistics operates a global network of 869 locations across 27 countries, including the UK, US, and several European nations. It manages 208 million sq ft of warehouse space and employs around 94,000 people worldwide. Here’s a breakdown of GXO’s worldwide locations:
UK Locations: GXO Direct in the UK has 30 sites covering the entire country.
US Locations: GXO has a large network of sites in the US, offering variable-cost solutions for general and specialized storage.
European Locations: GXO expanded its presence into Germany and Poland.
Headquarters: GXO's corporate headquarters are located in Greenwich, Connecticut, U.S.
Other Locations: GXO has locations in the UK, France, and Spain.
What Services does GXO Logistics Offer?
GXO Logistics provides a comprehensive range of contract logistics services designed to help businesses optimise their supply chains, improve efficiency, and scale operations. Its services cover everything from warehousing and distribution to advanced supply chain technology and reverse logistics. Here’s an overview of GXO’s key service offerings:
Warehousing and Distribution
Operates over 1,000 warehouses globally.
Manages inventory, order processing, and storage for various industries.
Offers flexible, scalable solutions to meet seasonal and long-term demands.
E-Commerce Fulfilment
Specialises in direct-to-consumer (DTC) and business-to-business (B2B) order fulfilment.
Handles order picking, packing, and shipping for online retailers.
Provides real-time order tracking and customer service support.
Reverse Logistics
Manages returns, repairs, and recycling.
Helps brands reduce waste and improve product lifecycle management.
Supports environmentally friendly disposal and re-commerce strategies.
Supply Chain Optimisation
Uses advanced data analysis to improve supply chain efficiency.
Implements inventory forecasting, order routing, and demand planning.
Reduces costs and delivery times through strategic planning.
Technology-Driven Solutions
Utilises 7,600+ automated systems, including:
Collaborative robots (cobots)
Vision scanners
Automated guided vehicles (AGVs)
Goods-to-person robots
Enhances speed, accuracy, and efficiency in fulfilment operations.
Value-Added Services
Custom packaging, kitting, and labelling.
Quality control and product inspection.
Personalisation and customisation options for brands.
Cold Chain Logistics
Provides temperature-controlled storage and transportation for perishable goods.
Supports industries like food, pharmaceuticals, and healthcare.
Cross-Border Logistics
Manages international shipping and customs clearance.
Provides global distribution solutions to reach new markets.
Ensures compliance with international trade regulations.
Omnichannel Retail Fulfilment
Supports store replenishment and direct-to-consumer orders.
Integrates with major eCommerce platforms and retail systems.
Provides real-time inventory visibility across all channels.
Last-Mile Delivery
Partners with trusted carriers to handle last-mile delivery.
Focuses on fast, accurate, and reliable order fulfilment.
Provides tracking and delivery updates for customers.
GXO’s technology-driven approach and global network enable it to provide tailored solutions that improve efficiency and help brands scale with confidence.
How does GXO help eCommerce businesses?
GXO helps pure-play e-tailers, omnichannel retailers, and manufacturers selling directly to consumers to improve efficiency, speed, and visibility while delivering significant value through data-driven decision-making.
With GXO, businesses benefit from reliable fulfilment across complex SKU ranges and full-service reverse logistics, ensuring smooth returns and exchanges. Their advanced technology also responds quickly to changing customer expectations, helping brands stay competitive and agile in a fast-moving market.
For UK-based brands, GXO offers a premium Click & Collect service through Clicklink. This integrated solution combines fast order processing with simple returns management, providing a smooth and consistent customer experience. GXO’s expertise in last-mile delivery and returns management helps brands enhance customer satisfaction and build long-term loyalty. Their tailored eCommerce logistics services include:
✅ Omnichannel fulfilment: Managing inventory and orders across multiple sales channels.
✅ Automated warehousing: AI-powered systems and robotics for faster, more accurate order processing.
✅ Reverse logistics: Efficient handling of returns to reduce costs and improve customer satisfaction.
✅ Customised packaging: Bespoke packaging solutions to enhance the customer experience.
✅ Data-driven insights: Real-time analytics to optimise inventory and shipping strategies.
GXO Fulfilment and Lead Logistics
GXO Logistics offers a flexible, scalable approach to fulfilment and lead logistics, helping brands enhance efficiency and build long-term brand equity. Their integrated model combines all distribution centre processes, reducing excess infrastructure and minimising disruptions to create a smooth and responsive supply chain.
GXO’s fulfilment services cover both B2B and B2C operations, ensuring fast, accurate order processing across multiple sales channels. Automation plays a key role in optimising labour, improving cycle times, and reducing costs related to pick-and-pack operations. This streamlined approach helps brands meet customer demand quickly while maintaining cost efficiency.
Each customer benefits from a dedicated GXO point of contact, who oversees daily fulfilment and lead logistics operations and serves as an advocate when working with third-party service providers. This single point of accountability ensures clear communication and efficient problem-solving, allowing for faster decision-making and improved operational performance.
What Industries does GXO Serve?
Aerospace and defense
Agribusiness
Automotive
Chemical and energy
Consumer packaged goods
Ecommerce
Food and beverage
Footwear
Industrial and construction
Jewellery
Luxury
Omnichannel retail
Public sector
Technology and consumer electronics
Why Choose GXO Logistics?
✅ Global Scale and Expertise: GXO Logistics is the world’s largest pure-play contract logistics provider, operating in over 970 facilities across more than 27 countries. Their global presence and deep industry expertise enable them to handle complex supply chain needs with precision and efficiency.
✅ Advanced Technology and Automation: GXO leverages cutting-edge technology, including machine learning, robotics, and predictive analytics, to optimise supply chain operations. Their focus on automation enhances efficiency, reduces errors, and improves overall service quality.
✅ Customised Solutions for Diverse Industries: From ecommerce and retail to aerospace, healthcare, and food and beverage, GXO provides tailored logistics solutions designed to meet the unique needs of each sector. Their ability to adapt to different market demands ensures reliable performance across industries.
✅ Superior Ecommerce and Omnichannel Fulfilment: GXO supports a broad range of ecommerce needs, including multichannel order fulfilment, reverse logistics, and Click & Collect services with Clicklink. Their expertise in SKU management and real-time inventory tracking ensures fast, accurate order processing.
✅ Commitment to Sustainability: GXO integrates sustainable practices into its operations, using energy-efficient facilities, reducing waste, and optimising transport routes to minimise environmental impact. Their commitment to sustainability helps brands align their supply chains with eco-friendly practices.
✅ Dedicated Customer Support and Strategic Partnership: Each GXO customer benefits from a dedicated point of contact who manages daily operations and serves as a strategic advisor. This single point of accountability ensures clear communication and proactive problem-solving, helping brands scale efficiently and adapt to market changes.
GXO’s combination of scale, technology, and tailored solutions positions them as a trusted partner for brands looking to streamline operations, enhance customer satisfaction, and drive growth.
GXO Logistics FAQs
What does GXO stand for?
GXO stands for game-changing opportunities, as revealed by Brad Jacobs, chairman and chief executive officer of XPO Logistics.
What does GXO Logistics do?
GXO Logistics is a leading provider of supply chain and logistics solutions, specialising in services like warehousing, transportation management, and order fulfilment. They help businesses streamline their operations with technology-driven solutions, offering services across B2B and B2C logistics, ecommerce, and lead logistics. GXO operates globally, managing large-scale distribution centres, and supports industries like retail, healthcare, automotive, and technology with tailored, scalable logistics solutions. Their services are designed to enhance efficiency, reduce costs, and provide visibility throughout the supply chain, helping businesses grow and adapt in a competitive market.
Who are GXO Logistics' biggest customers?
GXO Logistics' most well known and largest customers include Apple, Nike, Boeing, Verizon, Whirlpool, Inditex, and Nestle.
